Health Information Management Services
Health Information Management Services (HIMS) at Liaquat National Hospital aim to provide easy access to health records to authorized patient/attendants. We diligently maintain patients’ records using modern file tracking systems. This record contains necessary information about the treatment that a patient may have received at our hospital and can be used for medical reference in the future.
All patients who have received inpatient care at Liaquat National Hospital can retrieve copies of their medical records, which includes Electronic Medical Records (EMR) Summaries, Duplicate birth Certificates and Duplicate Death Certificates.
In addition, you can submit Amendment letters to these certificates and verifications of medical bills from Health Information Management services (HIMS) by appearing in person.
Requirements for HIMS Services
Collection of Health Records
In order to obtain services of HIMS applicant shall be required to submit Request Form in person along with Identification documents that will be required from the patient, family member or attendant to verify that they are authorized to have the access to records.
- Submit the original bill and payment receipts for verification.
- Provide CNIC copies of the patient and applicant (attendant or legal heir).
- If the applicant is not related to the patient, an authority letter from the patient is required.
- For reimbursement claims, bills must be verified by HIMS before submitting to the employer.
- Turnaround Time (TAT): 3–4 days.
- Either parent must submit a CNIC copy.
- If parents are unavailable, an authority letter signed by the parents, their CNIC copy, and the attendant’s original CNIC are required.
- Turnaround Time (TAT): 3–4 days.
- Immediate family members (e.g., mother, father, son, unmarried daughter, or spouse) must submit their original CNIC and a copy, along with the deceased’s CNIC copy.
- If family members are unavailable, an authority letter from an immediate family member is needed.
- Turnaround Time (TAT): 3–4 days.
- Provide the inpatient paid bill, discharge note, CNIC copies of the patient and applicant, and/or Passport.
- If the applicant is unrelated, an authority letter from the patient is mandatory.
- Turnaround Time (TAT): 7–10 days.
- Submit the inpatient paid bill, discharge note, CNIC copies, and Passport if applicable.
- An authority letter is required if the applicant is not related to the patient.
- Turnaround Time (TAT): 2 days.
- Immediate family members (e.g., mother, father, son, unmarried daughter, or spouse) must submit their original CNIC copy, along with the deceased’s CNIC copy.
- Original Birth & Death Report along with an affidavit for correction/amendment.
- If family members are unavailable, an authority letter from an immediate family member is needed.
- Turnaround Time (TAT): 3–4 days.
Where to Submit and Collect Documents?
- Submit requests for health records at the HIMS Counter, located in the HIMS Department, near the General Store behind the LNH Parking Plaza.
- Download the relevant Request Form fill it out, and submit it along with the required documents at the HIMS Counter to save time.
- 1. Request for Verification of EMR & Discharge Summary, and Bills Verification
- 2. Request for Duplicate and/or Amendment in Birth Certificate
- 3. Request for Duplicate and/or Amendment in Death Certificate
- 4. Request for Verification of Insurance Claim Forms
- 5. Request for Verification of Hospital Bills for Reimbursement with Letter
Processing Fee
| S. No. | Document | Fee (PKR) |
|---|---|---|
| 1 | Verification of hospital bills with letter (Government of Sindh) | 500 |
| 2 | Verification of insurance claim for reimbursement by insurance companies | 500 |
| 3 | Verification of hospital bills without letter | 300 |
| 4 | Duplicate Birth Report | 300 |
| 5 | Duplicate Death Report | 300 |
| 6 | Duplicate Discharge/ EMR Summary, Lab Reports, Insurance claim verification for reimbursement | 300 |
| 7 | Non Clinical emergency & admission letters | 300 |
| 8 | Amendment to Birth & Death Report | 300 |
| 9 | Verification of hospital bills without letter | 300 |
| 10 | Duplicate Birth Report | 300 |
Frequently Asked Questions
Submit the original bill, payment receipts, and CNIC copies of the patient and applicant. If unrelated to the patient, an authority letter is also required. HIMS verification is mandatory before submitting the claim to your employer.
Yes, the Request Form is available online. You can download it, fill it out, and submit it at the HIMS Counter with the required documents.
You can submit your request at the HIMS Counter located in the HIMS Department, near the General Store at Liaquat National Hospital, Karachi.
No, medical records are confidential, so we do not share them via phone or email. However, you can request and collect them in person for security reasons.
HIMS Public Dealing Timings
Monday to Friday: 09:00 AM to 04:30 PM
Saturday: 09:00 AM to 12:30 PM
Lunch & Namaz Break:
Monday to Thursday: 01:00 PM to 02:00PM
Namaz-e-Jummah Break: 01:00 PM to 02:30PM
Ramadan Timings:
Monday to Thursday & Saturday: 08:00 AM to 01-:00 PM
Friday: 08:00 AM to 11:30 AM
Location
HIMS Department, near General Store behind the LNH Parking Plaza.
Contact Details
Please call us on: 021-34412089
