Key Responsibilities:

• Ensure function and processes of IT service desk and support services are aligned with IT service management standards.
• Plans and organize support structure for resolution of incidents, problems and repair for IT equipment and software applications.
• Monitors and provides solutions for security of data in end user computing devices and takes appropriate steps to address security breaches.
• Establishes strong working relationships with technology and component vendors and ensure service levels.
• Oversees IT service desk and support staff for compliance of standards and training.
• Plan and Coordinates end user training and orientation for technology and helps them become familiar with common office software and in-house developed applications.

Qualifications and Experience:

• Master in Computer Science With 12 years of experience in services & support management including 5+ years in managerial role
• Candidates having Certification in ITSM are preferred
• Should have strong Managerial, Technical and Project Management skills
• Should have experience in developing user manuals, guidelines and service management documents
• Should have good knowledge of industry-standard backup and archive solutions.
• Should be able to implement disaster recovery methodologies
• should have Good communication, analytical and problem-solving skills