Key Responsibilities:

• Listen to the complaint with patience, provide prompt services and visit the area of incident for Patient Satisfaction.
• Develop professional relations & restore the level of trust in hospital staff and follow up with the patient.
• Inquire about the complaint before compiling the report and validate it according to the hospital policy.
• Coordinate with the concerned person/authorities to facilitate the patient.
• Discuss the complaints (Written and verbal) with the HOD for further advice.
• Compile monthly, quarterly and yearly reports related to the department.
• Responsible to fulfil the requirement of ISO standard (9001:2015) and JCI

Qualifications and Experience:

• MBA/MPA or equivalent with 2 to 3 years of related work experience
• Should have good communication and counselling skills.
• Should know medical terminology.
• Should be proficient in the use of Microsoft Office