Key Responsibilities:

• Dealing with the complaints , providing prompt services and counseling..
• Coordinate and arrange meeting with the concerned area Manager/HOD .
• Listen and understand the complaint properly and resolve them in an appropriate manner.
• To ensure the authenticity of the complaint raised and take actions as per hospital policy.
• Maintain and update complaint record, departmental records and prepare monthly/quarterly reports.
• Dispatch the complaint to the concerned department.
• Follow-up the complaints for replies.
• Visit the Patient for satisfaction and follow-up till discharge.
• Develop the professional relation and restore the level of trust on hospital staff
• Responsible for updating lost and found suggestion box record.
• Any other task as assigned by the HOD from time to time.

Qualifications and Experience:

• Graduate preferably in Social Sciences or BBA, with 1-2 years of related work experience
• Should have good communication and counseling skills.
• Should be proficient in the use of Microsoft Office.