Key Responsibilities:

• Assist Sr. Manager OPD Services in planning, organizing, and managing all the activities of the OPD Services, ensuring smooth operations of outpatient services.

• Liaises with other managers across the organization to ensure that outpatient strategies and activities are integrated with other parts of the organization and are aligned with the hospital’s overall objectives.

• Participates in the planning, creation, organization, and introduction of new OPD Clinics

• Participates in developing and implementing a hospital-wide quality improvement and patient safety program.

• Assist in developing the policies and procedures necessary to efficiently carry out the services.

• Monitor operating costs of the outpatient services and ensure resources are being adequately utilized.

• Ensures that all activities under the area of his/her responsibilities are conducted accurately, ethically, and according to the relevant policies, procedures, and standards.

• Manages, control, and supervises the OPD staff.

• Develops and organizes staffing schedules/duty rosters to meet the needs of the OPD service.

• Communicate with patients/attendants and evaluate their needs.

• Prepare and submit periodical reports to Sr. Manager OPD Services.

• Assist in hiring, evaluating performance, and training of staff.

• Perform any other task as assigned by Sr. Manager OPD Services from time to time as per the need of the department.

Qualifications and Experience:

• MBBS/B.ScN/BS Medical Technology/BS Physiotherapy or equivalent qualification from a recognized Institution. Master’s Degree or MBA in Hospital/Health Care Management will be an added advantage.

• 5 to 7 years experience in a hospital in managing patient services with preferably 2 years in a supervisory role.

• Candidates should have good management, communication, and interpersonal skills.

• Proficiency in MS Office (Word, Excel and PowerPoint) is mandatory.