Key Responsibilities:

• Effectively handle the complaints as per the set guidelines.
• Forward complaints to concerned departments and follow up for feedback.
• Maintain and update records and documents.
• Coordinate with the complainant and relevant parties until the complaint is resolved.

Qualifications and Experience:

• Graduate with a minimum of 1-2 years of relevant experience
• Must have good communication, counselling and problem solving skills
• Proficiency in MS Office applications