Key Responsibilities:

• Collaborate with team members to prepare and process client invoices, ensuring data accuracy and timely coordination for efficient billing operations.
• Greet clients warmly, address inquiries, and provide accurate information while ensuring a positive first impression and smooth experience.
• Update the billing system with payment information and other relevant financial data.
• Uphold strict client confidentiality policies to protect sensitive information.
• Verify client information and collaborate with front office personnel to ensure accurate billing details.
• Manage billing disputes by investigating issues, communicating with clients, and working towards timely resolutions.
• Assist in the development and implementation of billing policies and procedures to enhance operational efficiency.
• Analyze billing data and trends to identify areas for improvement and recommend strategies to optimize billing processes.
• Provide training and support to junior staff or new hires on billing procedures and software usage.
• Collaborate with IT to troubleshoot billing software issues and participate in system upgrades or migrations.
• Support internal audits by preparing necessary documentation and responding to inquiries related to billing practices.
• Monitor and report on key performance metrics related to billing accuracy and efficiency, contributing to continuous improvement initiatives.

Qualifications and Experience:

• Candidate should hold degree of MBA finance / M.Com with at least 3 years of related work experience.
• Should be professional at the use of MS Office.
• Good communication and entire personnel skills.