Key Responsibilities:

• Answering incoming calls, referring them to other departments, or transferring them to their respective Department
• Responding appropriately to incoming calls based on call type and content
• Updating records in files
• Handle Operator Console Software
• Provide information by accessing alphabetical or other directories and assist staff.
• Manage Operator Backup support during short staff & any Natural Disaster.
• Manage Calling Services for the Director’s & HODs on the Executive Desk.
• Handling Staff Calls and communicating with the Duty Administrator.
• Handling Calls from the Emergency Department.
• Handle Urgent Meeting Call Activity & Efficiently.
• Manage Disaster Recovery Calls

Qualifications and Experience:

• Intermediate with preferably 1 - 2 Years of related work experience
• Should have excellent Communication Skills (verbal)
• Should be proficient in the use of Computer and MS Office