Key Responsibilities:

• Respond to calls and emails from users regarding system/PC/connectivity issues and problems.
• Provide first-level support for common operating systems and solve application-level problems.
• Create, update and monitor all service requests (tickets) as per helpdesk SOP.
• Prioritize and assign complaints to support engineers, coordinate with the support teams, and document all service requests.
• Track and update the status of the user complaints and service requests.
• Reports frequently occurring issues to the supervisor.
• Obtain regular feedback from users on the quality of support services.

Qualifications and Experience:

• Bachelor’s Degree preferably in CS/IT or equivalent, with 3 to 4 years of related experience
• Strong oral and written communication skills.
• Customer orientation and a problem-solver
• Capability of handling multiple requests concurrently