Key Responsibilities:

• Question, examine and analyze user issues and service requests properly
• Make sure that assigned tasks and service requests are completed timely as per standards and guidelines.
• Follow SOPs for escalation of service requests to the appropriate internal team.
• Communicate and coordinate with the helpdesk, hardware, network, software development and ERP team.
• Comply with IT security and data backup guidelines and report issues timely.
• Perform administration and support of small/mid-size software applications.
• Assist managers in developing guidelines, SOPs and documents.
• Effective and efficient coordination with end users, support teams and vendors following SOPs
• Actively engage in learning and enhancing new support procedures.

Qualifications and Experience:

• BS(CS)/BE (CS) or equivalent with 3-4 years of related work experience
• Should have experience in providing technical services and support of end-user computing services like PC, Printers and frequent/common software, network and IT security-related issues and problems, in a large organization, preferably in a healthcare setup
• Candidates having Microsoft certification will be given preference.
• Should have a strong understanding of mobile device- operating systems (i.e. IOS and Android OS).
• Excellent written and verbal communication skills