Department of Health Management Services (HIMS)
INTRODUCTION
Huffman (1994) defines a health record as "a compilation of pertinent facts of a patient's life and health history, including past and present illness (es) and treatment(s), written by the health professionals contributing to that patient's care. The health record must be compiled in a timely manner and contain sufficient data to identify the patient, support the diagnosis, justify the treatment, and accurately document the results." The department which maintains all these information and timely provides whenever required especially at time of patient care termed as “Health Information Management Services”.
SERVICES
Besides maintaining health records, HIMS facilitates and involves in following services through release of information unit with adhered “turned around time”;
- Duplicate Birth Certificate
- Duplicate Death Certificate
- Amendments in Death and Birth
- Insurance claim verifications
- Issuance of Clinical summaries
- Verification of clinical documents
- Admission Certificate
Note: These services can only be availed by fulfilling the requirements
Training and CE Meetings:
1. It is mandatory to pass small training program for every newly inducted HIMS staff to get aware and understand the core process and importance of health records confidentiality.
2. We also conduct CE by sharing information in our regular departmental, meetings related to current changes in the health care industries
Our Achievements:
1. File tracking system
2. Development of Release of Information software by which we can track what kind of information we are releasing and to whom
3. Policies, procedures and guidelines of HIMS
4. Basic training program for new comers
5. Scanned all Death Certificates and Birth Certificates issues from wards to minimized the illegal issuance of these certificates
6. Quality Assurance Program in HIMS for Scanned files on daily basis
7. Assurance of 100% Client satisfaction internal and external by monitoring Turned around time
8. Minimized unauthorized access on confidential health information
Quality Assurance at HIMS
HIMS department ensure its quality assurance by conducting and running;
- QA reports
- Periodic audits of shelve Health records
- Aging repots of overdue file
- Periodic TAT reports
- Missing health records reports
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